REFUND POLICY

PerfumeGroupBuy.com
Effective date: 01.05.2026
Website: PerfumeGroupBuy.com
Operator: Vitaly Geyderikh, trading as Scent Hub (“Scent Hub”, “we”, “us”, “our”)

1. About this policy

This Returns and Refund Policy explains your rights and our procedures regarding cancellations, returns, refunds, replacements, and issues with goods purchased through PerfumeGroupBuy.com. It should be read together with our Terms and Conditions, Shipping Policy, and any campaign-specific information displayed on the website. Irish and EU consumer rules require traders to provide clear information on cancellation and refund rights for online sales.

2. Who operates this website

PerfumeGroupBuy.com is created and operated by Vitaly Geyderikh, trading as Scent Hub. All customer purchases made through the website are contracts with Scent Hub unless expressly stated otherwise. Consumer protection rules apply where customers buy online from a trader.

3. Group-buy model and how it affects returns

PerfumeGroupBuy.com operates on a group-buy basis, which means orders may be collected during an open campaign, aggregated, and then processed after the campaign closes. This can affect fulfilment timing, but it does not remove any statutory consumer rights that apply to online sales. Where campaign-specific timing or conditions apply, they should be read together with this policy.

4. Your right to cancel an online purchase

If you are a consumer buying online, you generally have the legal right to cancel your purchase within 14 days without giving a reason. For goods, the 14-day cancellation period usually starts the day after you, or someone you nominate, receives the goods.

5. How to exercise your cancellation right

To exercise your cancellation right, you must notify us clearly within the 14-day cancellation period. You may do this by email or by using any cancellation/contact method we make available on the website. You should include enough information for us to identify your order, such as your name, email, order reference, campaign name, and product details. EU consumer guidance confirms that consumers do not need to give a reason, but they do need to communicate their decision to withdraw.

6. Returning cancelled goods

If you validly cancel a purchase after receiving the goods, you must send the goods back to us without undue delay and in accordance with our return instructions. Goods should be returned in a condition consistent with handling necessary to inspect them. We may reduce a refund where the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning.

7. Refund timing for cancelled orders

Where a valid cancellation right is exercised, refunds are generally due within 14 days of being informed of the cancellation, but we may delay refund until we have received the returned goods or evidence that they were sent back, whichever comes first. This reflects EU guidance on distance-selling cancellation rights.

8. Return shipping costs for cancellation returns

Unless the law requires otherwise, the customer is responsible for the cost of returning goods when cancelling under the 14-day change-of-mind right, provided this was made clear before purchase. If the goods are faulty, not as described, or otherwise legally non-compliant, different rules may apply and return costs may be refundable.

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9. Situations where cancellation rights may not apply

The 14-day online cancellation right may not apply, or may be lost, in certain legally recognised cases. This can include sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery. Whether a fragrance item falls into such an exception depends on the facts, including the nature of the product and whether the seal has been broken.

10. No automatic refund for change of mind outside cancellation rights

Outside the legal cooling-off period, or where the cancellation right does not apply, there is no automatic right to a refund simply because you changed your mind. Any goodwill return accepted outside statutory rights is entirely at our discretion. Irish consumer guidance confirms there is no automatic right to a refund for change-of-mind purchases in ordinary retail situations unless the trader offers one.

11. Faulty, damaged, incorrect, or not-as-described goods

If the goods are faulty, damaged, incorrect, unsafe, not fit for purpose, or do not match the description, you may have statutory rights to a remedy. Depending on the circumstances, this may include repair, replacement, refund, or price reduction. Irish and EU consumer guidance confirms these remedies for goods that are not in conformity.

 

12. Short-term right to reject faulty goods

Irish consumer guidance states that if a fault appears within 30 days, you may have a right to reject the goods and obtain a full refund. In more serious cases, including unsafe products or cases where you cannot reasonably be expected to trust a repair, an immediate refund may also be appropriate.

13. Longer-term statutory rights

Outside the initial period, Irish consumers may still seek remedies for faulty goods for up to six years, depending on the circumstances. During that period, the seller remains responsible for resolving valid complaints about goods that were faulty, not durable, not fit for purpose, or not as described.

14. What you should do if there is a problem

If there is an issue with your order, you should contact us as soon as reasonably possible and provide:

• your order reference,

• campaign name if known,

• a description of the issue,

• photographs where relevant,

• and any packaging or dispatch details that may help us investigate.

Prompt notice helps us assess the problem fairly and efficiently. Consumer guidance also supports contacting the seller directly first where goods are faulty or there is another delivery or product issue.

15. Our assessment of return or refund requests

We may ask for:

• photographs,

• batch information,

• packaging evidence,

• proof of delivery issue,

• or return of the product before we make a final decision.

This is to help determine whether the issue concerns a damaged parcel, incorrect item, non-conforming goods, transport damage, or another cause. This does not affect any statutory rights you may have.

16. Remedies we may provide

Depending on the facts and your legal rights, we may provide one or more of the following:

• full refund,

• partial refund,

• replacement,

• repair where appropriate,

• price reduction,

• store credit by agreement,

• or another suitable resolution.

The correct remedy depends on the seriousness of the issue and the applicable consumer law position.

17. Campaign-related stock or supplier issues

Because PerfumeGroupBuy.com uses a group-buy model, there may be cases where, after payment, a supplier cannot fully provide the required stock, or stock changes before fulfilment is completed. In that case, we may offer a refund, partial refund, replacement, alternative, or another practical resolution depending on the circumstances. This section concerns supplier/operational issues rather than your separate statutory rights as a consumer.

18. Delivery failures and refund rights

If we fail to deliver within the agreed time, or within the legally relevant timeframe where no different period was agreed, you may have the right to cancel and receive a refund. Irish guidance states that if a delivery fails to arrive on time and the seller cannot or will not deliver, the consumer may be entitled to cancel and get a full refund.

19. Refund method

Refunds will normally be made using the original payment method, unless another method is agreed. This is consistent with standard consumer cancellation/refund practice for distance contracts.

20. Non-returnable or restricted-return situations

We reserve the right to refuse a change-of-mind return where:

• the legal cancellation period has expired,

• the product has been used beyond what is necessary for inspection,

• the product falls within a lawful cancellation exception,

• or the return does not comply with the conditions communicated to the customer.

This does not affect rights relating to faulty, damaged, or non-conforming goods.

21. Customer responsibility for correct selection

Because fragrance products are highly specific, customers are responsible for checking product identifiers such as product name, brand, size, range, and EAN before purchase. We make EAN available so customers may verify products using third-party lookup tools where desired. This customer responsibility does not remove your rights if the goods supplied are not as described.

22. Business customers

If a purchase is made for business purposes rather than as a consumer, some statutory consumer cancellation and remedy rights may not apply in the same way. Where the customer is acting as a consumer, nothing in this policy is intended to remove non-excludable statutory rights. EU consumer rights protections apply specifically to consumer transactions with traders.

23. How to contact us about returns or refunds

If you need to contact us about a return, cancellation, faulty goods issue, or refund request, please use the contact details published on the website and include:

• your name,

• your order reference,

• the product concerned,

• the issue,

• and any supporting information or images.

 

24. Changes to this policy

We may update this Returns and Refund Policy from time to time. The latest version published on the website will apply to future purchases and future return/refund requests, subject to any rights that accrued under the policy and law applicable at the time of purchase