SHIPPING POLICY

PerfumeGroupBuy.com

Effective date: 01.052026
Website: PerfumeGroupBuy.com
Operator: Vitaly Geyderikh, trading as Scent Hub (“Scent Hub”, “we”, “us”, “our”)

1. About this Shipping Policy

This Shipping Policy explains how shipping, fulfilment, and delivery work for orders placed through PerfumeGroupBuy.com.

By placing an order through the website, you agree to this Shipping Policy together with our Terms and Conditions and any campaign-specific information displayed on the relevant product or campaign page.

2. Who operates this website

PerfumeGroupBuy.com is created and operated by Vitaly Geyderikh, trading as Scent Hub.

All shipping, fulfilment, and customer delivery arrangements described in this policy are managed by us unless expressly stated otherwise.

3. Where we ship

We currently aim to ship to the destinations shown at checkout or otherwise confirmed by us.

At present, shipping availability may depend on factors including:

your country or region,
supplier location,
carrier availability,
product restrictions,
parcel size or weight,
and operational considerations.

We reserve the right to limit, suspend, or refuse shipping to certain territories where necessary for legal, carrier, customs, safety, or business reasons.

4. Registered customer address

At the current stage of our business, orders are processed using the address associated with the customer’s registered account, unless we expressly agree otherwise.

You are responsible for ensuring that your registered account address is:

accurate,
complete,
current,
and suitable for delivery.

If your registered address is incorrect, incomplete, or outdated, we are not responsible for delays, failed delivery, or extra costs resulting from that error, except to the extent required by law.

5. Group-buy fulfilment model

PerfumeGroupBuy.com operates on a group-buy basis.

This means that:

customers may place orders during an open campaign,
orders may be aggregated,
and procurement and fulfilment may only begin once the campaign closes or proceeds to the next stage.

Because of this model, shipping does not always begin immediately after payment.

Shipping times may depend on:

campaign closure,
supplier stock confirmation,
supplier dispatch,
inbound transport,
manual order processing,
and final local dispatch to the customer.

If a campaign page or product page contains a specific estimated timeline, that timeline should be read together with this policy.

6. Shipping charges

Prices displayed within product information include our commission and VAT at 23%, unless expressly stated otherwise.

Shipping charges may be added at checkout. The shipping amount may vary depending on factors including:

supplier location,
delivery destination,
logistics route,
package weight or size,
carrier pricing,
and other operational conditions.

Any delivery costs charged to the customer should be made clear before the order is completed, in line with Irish and EU consumer guidance on online sales transparency. (European Union)

We reserve the right to update shipping charges from time to time where carrier rates, supplier location, or logistics conditions change.

7. Processing times

Order processing times may vary depending on:

whether the product is already in available stock,
whether the order forms part of a live campaign,
whether supplier ordering is still pending,
and overall operational workload.

For group-buy orders, processing generally includes:

campaign participation and payment,
campaign closure or order aggregation,
supplier-side procurement,
receipt and handling by us,
final customer dispatch.

All timeframes shown on the website are estimates unless expressly stated otherwise.

8. Dispatch and delivery estimates

We aim to dispatch and deliver orders within the estimated timeframes communicated on the website or by customer message, but all shipping and delivery timeframes are estimates only unless specifically agreed as fixed.

Under Irish and EU consumer guidance, goods should be delivered without undue delay and, unless another period has been agreed, no later than 30 days from the order date. Where a different fulfilment timetable is clearly agreed as part of the order, that agreed timeframe can apply. (Citizens Information)

Because PerfumeGroupBuy.com uses a campaign and aggregated-order model, some orders may involve a longer explicitly stated delivery timetable than a standard in-stock retail order. Where this applies, we aim to make that clear before purchase. (Citizens Information)

9. Delivery partners and methods

We may use one or more delivery providers, postal operators, courier companies, or logistics partners depending on destination, parcel type, campaign structure, and operational needs.

We reserve the right to select the shipping method and carrier appropriate to the order unless a specific method is expressly offered and paid for at checkout.

Tracking may be provided where available.

10. Delays

Delays may occur for reasons including:

supplier stock changes,
supplier dispatch issues,
courier backlogs,
customs or border controls where relevant,
weather disruption,
carrier routing problems,
address issues,
or other events outside our reasonable control.

Where a material delay occurs, we will use reasonable efforts to inform the customer.

A delay does not automatically entitle the customer to compensation beyond their legal rights, but where appropriate we may offer a practical remedy such as:

updated ETA,
refund,
partial refund,
replacement,
alternative product,
or another suitable resolution depending on the circumstances.

11. Split shipments and partial fulfilment

Where operationally necessary, we may ship an order in more than one parcel or in more than one dispatch.

Where part of an order is unavailable or delayed, we may:

hold the full order until complete,
dispatch available items first,
offer a partial shipment,
offer a replacement,
or issue a refund for the affected item(s).

We will decide the most appropriate route based on stock, supplier availability, shipping cost, and practicality.

12. Failed delivery / returned parcels

If a parcel cannot be delivered because:

the address is incorrect,
the parcel is refused,
the parcel is not collected,
or the carrier cannot complete delivery for reasons attributable to the customer,

the parcel may be returned to us.

In such cases, we may:

contact you to arrange re-delivery,
require payment of a further shipping charge before resending,
deduct return and re-shipping costs from any refund where lawful,
or cancel the order and refund the balance due, subject to applicable law

.13. Risk and responsibility

Risk in the goods passes to you when you, or a person identified by you, takes physical possession of the goods, subject to any rights you may have under applicable consumer law. Consumer guidance in Ireland/EU also makes clear that where goods are not delivered as agreed, consumers have rights to require delivery within an additional reasonable period and, if delivery still fails, to cancel. (Citizens Information)

Until delivery is completed, the goods remain our responsibility, subject to the carrier’s role and any lawful exclusions.

14. Damaged, missing, or incorrect deliveries

You should inspect your order as soon as reasonably possible after delivery.

If your order:

arrives damaged,
is incomplete,
contains the wrong item,
leaks,
or appears to have been tampered with,

you should contact us promptly and provide:

your order reference,
a description of the issue,
photographs where possible,
and any relevant packaging information.

We may ask you to retain the packaging and goods pending investigation.

15. Customs, import duties, and local charges

If shipping outside your home jurisdiction, customs charges, import duties, taxes, or handling fees may apply depending on destination law and carrier practice.

Unless expressly stated otherwise, such charges are the customer’s responsibility.

We are not responsible for delays caused by customs clearance or border processes outside our control.

16. Unclaimed or delayed supplier-side orders

Because PerfumeGroupBuy.com uses a group-buy procurement model, there may be circumstances in which:

the supplier cannot fully supply the required quantity,
the supplier changes stock after campaign closure,
or the supplier cannot dispatch within the expected period.

In those cases, we may:

delay dispatch,
offer a substitute or alternative,
reduce the quantity and refund the difference,
or cancel and refund the affected item(s).

17. Delivery rights and consumer protection

Nothing in this Shipping Policy limits any statutory rights you may have as a consumer.

Irish and EU guidance states that:

goods must generally be delivered without undue delay and no later than 30 days unless another delivery period has been agreed,
and online customers must be clearly informed about delivery costs before purchase. (Citizens Information)

If delivery is not made within the agreed timeframe, or within 30 days where no different timeframe was agreed, the customer may have legal rights to require delivery within an additional appropriate period and, in some cases, to cancel the order if delivery still does not take place. (Citizens Information)

18. Contact us about shipping

If you have a delivery question or shipping issue, please contact us using the contact details published on the website.

Please include:

your name,
order reference,
campaign name if known,
and a short description of the shipping issue.

19. Changes to this Shipping Policy

We may update this Shipping Policy from time to time.

The latest version published on the website will apply to future orders and future use of the website.